Privacy Policy

We collect information to provide better services to our users. This includes: • Account Information: Your name, email address, and profile details when you register. • Social Media Data: When you connect your Instagram, WhatsApp, or other accounts, we access only the information necessary to provide automation services (like messages and comments) via official APIs. This may include your profile information, posts, messages, and interactions as permitted by the platform's terms. • Usage Data: Information about how you use our platform, including features accessed, time spent, and interactions. • Device Information: Information about your device, browser, and operating system. • Payment Information: Processed securely through our payment partners; we do not store your full card details. • Communication Data: Messages you send us directly or through support channels.

Your data helps us serve you better. We use it to: • Provide and maintain our platform's automation features. • Personalize your experience and improve our services. • Respond to your messages and provide customer support. • Send you technical notices, updates, security alerts, and administrative messages. • Analyze usage patterns to enhance functionality and develop new features. • Process payments and manage subscriptions. • Comply with legal obligations and enforce our terms.

We do not sell your personal data. We only share information when necessary: • Meta Platform APIs: To provide messaging and automation features you've enabled, we share data with Meta (Facebook/Instagram) as required by their APIs and your consent. • Service Providers: Secure partners who help with hosting (Supabase), analytics, payment processing (Stripe), and customer support. These providers are bound by confidentiality agreements. • Legal Requirements: If required by law, court order, or to protect our rights, safety, or property. • Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to users.

We take the security of your data seriously. We implement industry-standard security measures including: • Encryption of data in transit and at rest. • Regular security audits and updates. • Access controls and employee training. • Secure infrastructure provided by trusted partners. However, please remember that no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

You have control over your data. You can: • Access and update your account information at any time through your dashboard. • Disconnect your social media accounts through our dashboard or your platform settings. • Request the deletion of your account and associated data by contacting support. • Opt-out of marketing communications while retaining access to transactional messages. • Request a copy of your data or restrict processing in accordance with applicable law. • Withdraw consent for data processing where applicable.

We retain your data for as long as necessary to provide our services and comply with legal obligations: • Account data is retained while your account is active and for a reasonable period after closure. • Social media data is retained only as needed for automation features and deleted when you disconnect accounts. • Usage data may be aggregated and retained longer for analytics purposes. • Payment data is retained as required for tax and accounting purposes. You can request deletion of your data at any time, subject to legal requirements.

Our services are hosted in the United States and other countries. If you are located outside the US, your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including standard contractual clauses where required by law.

Our services are not intended for children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children under this age. If we become aware of such collection, we will delete the information promptly.

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our platform. Your continued use of our services after such changes constitutes acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@flowzy.one. We aim to respond to all inquiries within 48 hours. For data protection inquiries, you may also contact our Data Protection Officer at dpo@flowzy.one.